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Systems Engineer - Office 365

Date Posted: Jun 14, 2019

Location: Tampa, FL, US

Company: Gerdau


Responsibility for specialized information technology areas and is responsible for performing advanced operational, analytical, and/or technical support functions to maintain and improve Gerdau’s IT environment. This involves interacting and processing requests from Gerdau associates, customers, and suppliers. In addition, this position involves developing, maintaining, documenting, and executing initiatives, processes, and support of IT infrastructure. This involves analyzing, configuring, testing, and implementing the infrastructure. This may also involve monitoring and controlling the performance and status of the infrastructure. This role will also support and maintain the infrastructure.


Duties and Responsibilities:

  1. Interact with Gerdau associates, customers, and suppliers to meet service levels.
  2. Participate as needed in Critical Incident and Implementation reviews.
  3. Research, resolve, and respond to requests received via the Service Desk and other channels.
  4. Analyze and evaluate present or proposed business procedures or problems.
  5. Create knowledgebase solutions, including review and approval for Field Support, and aid to Service Desk associates and other channels.
  6. Record, communicate and resolve technical and non-technical issues.
  7. Write and maintain system documentation.
  8. Propose solutions to business requirement including identification of multiple solutions, develop scorecards to care solutions, and identify impacts on tangential projects.



The Systems Engineer will be responsible for the following additional responsibilities:


Infrastructure Development

  • Develop and configure the infrastructure from conceptualization through stabilization using various computer platforms.
  • Test, debug, instrument, performance analysis, and document infrastructure components.
  • Provide leadership and technical guidance to other System Engineers and Field Support in project management, planning, reporting, scheduling, and workflow.


Infrastructure Implementation

  • Implement the infrastructure by analyzing the current system environment and infrastructure, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures to ensure successful installation of systems hardware/software.
  • Implement test plans (including functionality, integrity, and stress testing, test matrices, definition of test methodologies and strategy, etc).


Infrastructure Maintenance

  • Provide support to production support service requests and perform routine maintenance and support activities.
  • Perform routine infrastructure analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels.
  • Ensure that plans integrate effectively with other aspects of the technical infrastructure.


Minimum Requirements:

  • Strong experience with Office 365 administration and troubleshooting.
  • Experience in large-scale virtualization environments using technologies such as VMware, VSAN, and Hyper-V.
  • Act as the point person for critical issues that affect the server, storage infrastructure, network, Active Directory, applications, and endpoints.
  • Strong event correlation and root cause analysis skills. You must be able to look at numerous events and data points and formulate an accurate root cause analysis.
  • Experience managing multiple service providers and coordinating their activities.
  • Ability to document systems, create effective troubleshooting guidelines, create policies and procedures
  • Experience supporting leading edge hardware technology such as hyperconverged solutions like Dell VxRail and Cisco UCS Blades.
  • Previous experience managing Citrix infrastructure that supports virtual desktops.
  • Strong Storage Area Network (SAN) skillset and familiarity with SAN fundamentals including performance troubleshooting.
  • Layer 2 and 3 switching knowledge as it pertains to interconnecting SAN, VMware, and VLans.
  • Strong Windows Server troubleshooting and automation as it relates to the rapid deployment of new virtual machines. Includes understanding of Sysprep, Powershell and Group Policy.
  • Ability to perform server systems design, implementation, troubleshooting and administration for assigned systems in on-premise and cloud platforms
  • Some experience with cloud platforms such as AWS, Microsoft Azure, or IBM Softlayer.
  • Prior history of managing traditional enterprise platforms for application runtimes, integration middleware and relational databases
  • Basic experience with on-premises to cloud migrations, including re-hosting, re-platforming and re-factoring
  • History of system engineering, seeing through projects from initial concept through planning and implementation
  • Experience with Wireless Network administration and troubleshooting (Packet Fence)
  • Experience with Tanium for asset discovery and endpoint management.

Nearest Major Market: Tampa

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