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Payroll Analyst

Date: Jul 29, 2022

Location: Tampa, FL, US

Company: Gerdau

This position is open for domestic candidates only.

BASIC FUNCTION: The primary responsibility for this position is to manage relationships between Gerdau Employee Services clients, vendors and suppliers as well as strategically align costs, benefits, and quality through project management. The Payroll Analyst will:

(1) work with the North American Employee Services team to ensure strategic and operational alignment locally on the Payroll processes

(2) manage customer expectations by establishing sand negotiating Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

(3) be involved in resolving customer discontent and ensuring customer obligations and SLAs are met

(4) foster and develop new services for the Payroll  processes and lead initiatives for continuous improvement.


NATURE AND SCOPE: This position reports to the Payroll Supervisor. This position will be responsible for supporting one or more Employee Services functions, which include payroll, payroll tax, HRIS, health & welfare administration, and time & attendance, along with the applications associated with those functions. This position will work in close cooperation and coordination with the Benefits, Human Resources, Payroll, HRIS, IT, and accounting departments, as well as with internal and external customers, vendors, and field operations.


The qualifications for this job include:

• Bachelor's degree in Business Administration, Finance, Information Technology, or a related field is preferred.

• Minimum 2-3 years’ experience in functional and/or technical areas of payroll, payroll tax, health and welfare, and time & attendance, along with data integrity and systems capabilities. Experience with union and non-union facilities is a plus.

• Significant knowledge in administrative best practices, laws, requirements, and regulations impacting the administration of Employee Services.

• Must demonstrate advanced troubleshooting, analytical and problem-solving skills, as well as, advisory/consultive skills relevant for this position.

• Proven ability to work collaboratively with colleagues and customers, influence change, manage projects, negotiate agreements, service management, and be able to communicate effectively both verbally and written.

• Mandatory CPP.



• Ability to adapt to many varied situations, circumstances, and personalities at all levels within and outside the company.

• Excellent verbal, presentation, and written communication skills.

• Excellent customer service skills.

• Significant experience with the use of ERP (SAP and SuccessFactor) and time & attendance systems (KRONOS), vendor systems, and MS Office. Advanced Microsoft skills strongly desired.

• Ability to interpret functional and vendor specifications.

• Ability to keep abreast of changes in department related laws, requirements, and regulations by participating in workshops, attending seminars.



• Provides significant analytical, evaluative, or original input on specific technical or operational work activities, issues, or projects.

• Leads small teams, taking responsibility for tasks or objectives.

• Performs work with minimal supervision, exercising independent judgment and discretion.

• Develop projects to increase productivity, reduce costs and increase quality through the implementation of new services and improvements to existing ones at both the local and global level.

• Directs and works with key staff to collect, analyze, and report on Key Performance Indicators (metrics), root cause and Service improvement plans.

• Plans and designs business processes and makes recommendations to improve and support business activities.

• Monitor the Key Performance Indicators (KPIs), developing corrective and improvement actions. Directs and coordinates troubleshooting activities.

• Ensures that all day-to-day activities associated with the administration of Employee Service operations are efficiently and accurately administered in compliance with applicable federal/state regulations and company policy, with a focus on continuous improvement.

• Develops new process manuals, training, and communicates all Employee Services application processes, for both internal and external departments.

• Support special projects and corporate actions, including application upgrades and/or implementations, mergers, acquisitions, and projects as required.

• Maintain current knowledge of relevant laws and regulations related to Payroll operations as well as familiarity with best administrative practices.

• Develop and maintain effective relationships with internal and external partners and customers, including Human Resources, Finance, and I.T. Departments.

• Primary liaison with IT in the development, testing, implementation, and post-production review of all Employee Services department projects, including changes/addition of vendor applications, system changes associated with law or regulatory requirements, system enhancements and roll-out of new application modules or features.

• Acts as center of excellence for preparing complicated reports and presentations for department members.

• Develops and maintains process flows depicting how data comes into and out of systems used in delivery and reporting.

• Positive interactions with employees, vendors, and internal/external departments.

• Other duties as may be assigned from time to time


Nearest Major Market: Tampa