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Customer Service Representative I

Date: Dec 28, 2021

Location: Tampa, FL, US

Company: Gerdau

About Gerdau:

 

Gerdau is proud to be celebrating 120 years of contributing to society. We are also embarking on a multi-year cultural & digital transformation. At Gerdau, we value teamwork, safety, and sustainability. We are committed to continuous improvement and believe we can create a better future for our employees and our Global community by investing in people, processes, and technology. We offer Global opportunities, competitive benefits, flexible work schedules, an inclusive work environment, opportunities for career development and more. Help us build the future at the Gerdau We Are Creating.

This position is responsible for entering and managing orders to ensure timely and accurate orders are delivered to customers and customers are satisfied.  

This position is responsible for supporting a specific product line or group of customers. Volume of sales and number of customers will range between 10,000 tons to 30,000 tons and between 27 to 50 different customers.  Breadth of knowledge is dependent on area of responsibility but should include a basic understanding of mill and logistics operations, inventory management concepts, shipping and logistics knowledge, and customer service principles and objectives.

 

  • Sales Order Management Activities (SOM) – Order creation, Reconfirmation, Delivery creation and Shipment creation activities to include: Take customer orders (via call or email) to include product needed, timeframe needed and price constraints. Find the product availability and enter the order and confirm. Manage any changes to the order to include timeframe, price, product quantity, etc. and ensure customer is aware of impact of changes (i.e., effectively manage his/her book of business). Create the shipment schedule and confirm order. Be aware of forecast sales targets and communicate with inside/outside sales reps. While obtaining the order, identify cross sell and upsell opportunities with customers based on trends and prior orders (make suggestions; however, no specific quota or territory responsibility).
  • Coordinate with Fulfillment and Customer Service Mgr to find availability of materials and find alternatives to fulfill order for customer.  
  • Create account set up details to include credit, logistics and production or products (i.e., SKUs).
  • Generate internal and external reports to understand order status and identify gaps.
  • Open and process customer complaints (price, quality and logistics) to include follow up.

 

8 Hour Day / 40 hour week; typically M-F 8am- 5pm

Proficient with Microsoft Office Suite and basic computer skills.

1 -3 year of experience in office or related type of environment; experience with MS Office suite and prefer experience previously with data entry, customer service and telesales.

Skills include: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Inventory Mgmt/Shipping

Associate’s Degree required. Bachelor’s is preferred.

 

Gerdau is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.