INSIDE SALES REPRESENTATIVE I

At Gerdau, we empower our people to grow, thrive, and make a difference—together. With a culture built on trust and teamwork, we offer meaningful work, continuous development, and opportunities to shape your future. We invite you to come work with us, where your contributions are valued, your voice is heard, and your career is forged with purpose

BASIC FUNCTION:

Responsible for selling existing and/or introducing new products and services to established clients for a specific product in a specified geographical territory.  The customers communicate with the Inside Sales Representative to request orders, quotations, and lead times by fax, telephone, and/or email.  Build quotations on standard products, write orders and communicate pertinent information on them to customers.  Additional duties involve tracking and following up on the leads the organization generates based on the Sales Representative efforts.

This position is closest to the customer and is responsible for building new relationships as well as sales activities pertaining to sales order receipt, product delivery, product pricing, order management, invoice claims, credit memorandums and customer problem resolution in their assigned territory. This position is also responsible for proactive activities that generate new orders and high levels of customer satisfaction.

DIMENSIONS:

• Number of Accounts Serviced:  14 – 30 accounts (may vary based on product line)

• Annual Sales Volume ($):  $900,000 – $950,000

• Annual Sales Volume (Tons):  80 – 85,000 tons (may vary based on product line)

NATURE AND SCOPE:

This position reports to the Customer Service Manager.

Under the direction of the Customer Service Manager, the incumbent will be responsible for meeting goals for all accounts assigned.  This includes assisting with setting the KPI and GBS goals for their assigned territory.  The incumbent must be able to converse in a professional manner in the promotion and selling of mill products.  Considerable tact and diplomacy are required. 

This position is responsible for maintaining a good working relationship with existing and potential customers, resolving or assisting in resolving customer complaints to the mutual satisfaction of both Gerdau and the customer, obtaining information on competitive activities, being alert to market or product changes.  As directed, make some customer calls with various sales personnel to enhance customer relations.  Incumbent must take ownership of customer knowledge and listening in order to maintain a pro active approach to customer needs.

Assist the Customer Service Manager, Sales Manager, and/or Director of Sales in establishing sales goals.  This will include quarterly shipments forecasting and pricing.

The incumbent works closely with other Inside Sales Representatives/Customer Service Representatives to ensure that orders are being handled timely and properly.  The incumbent also maintains awareness that inventory levels are adequate, order levels are maintained properly in both the stock and rollings, and shipment activity is on time as to ensure that customers’ requirements are being met and inventory turned within our guidelines.  The incumbent must be able to perform all aspects of the job with minimum supervision.

The qualifications for this job are:

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field from a four year college or university is required.
• Minimum 1 year of sales-related experience with proven results.
• Exposure to steel industry sales preferred.

ABILITIES AND SKILLS:

• Requires the ability to work in fast-paced, self-directed environment.
• Exceptional verbal and written communication skills, including excellent telephone sales personality skills.
• Excellent customer service skills.
• Requires decision making, problem resolution, and creative thinking skills.
• Working knowledge of Office 365, particularly Microsoft Excel

PRINCIPAL ACCOUNTABILITIES:

1. Handle inbound sales lead calls to convert calls into sales.  Emphasize product features and benefits, discuss credit terms, quote prices, and prepare sales order reports or forms. Estimate date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
2. Make proactive outbound calls to specific accounts to generate orders and assist Sales Representative to manage assigned territory.
3. Aspire to exceed goals for all accounts by focusing on the territory forecast.
4. Build and maintain a good working relationship with existing and potential customers, resolving or assisting in resolving customer complaints.
5. Obtain information on competitive activities, staying alert to market or product changes and properly communicating same.
6. Make some customer calls with various sales personnel.
7. Assist in establishing sales goals, including forecast of quarterly shipments and pricing.
8. Maintain awareness that inventory levels are adequate and verify order levels are maintained properly in both the stock and rollings.
9. Verify shipment activity is on time as to assure that customers’ requirements are being met.
10. Work closely with Credit and Transportation departments.
11. Collate and consolidate report on monthly sales performance.
12. Attend sales group meetings concerning sales targets or forecasts, reporting on market situation.
13. May attend industry conferences to develop industry expertise and to build industry contacts/network.
14. Enter new customer data and other sales data for current customers into computer database.
15. Work with outside sales representatives to keep account activities and literature up to date.
16. May travel to and attends trade shows.

Gerdau believes in equal employment opportunity related to all employees and applicants for employment. It is the policy of Gerdau that there will be no discrimination against any employee or applicant for employment on the basis of race, religion, color, national origin, citizenship, marital status, sex, age, sexual orientation, genetic information, gender identity, veteran status, disability, or other legally protected status. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.  

If you are vision-impaired or have some other disability under the Americans with Disabilities Act / Accessible Canada Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Gerdau, please contact our Talent Acquisition Team at (866)-788-2798 or recruiting@gerdau.com