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IT Field Support Technician

Date: Apr 10, 2021

Location: Petersburg, VA, US

Company: Gerdau

BASIC FUNCTION:

The Field Support Technician is responsible for desktop support, customer service, local business analysis and basic technical support for Gerdau sites.

 

DIMENSIONS:

The Field Support Technician will receive guidance from and report directly to the Field Support Supervisor or Manager, Field Support. The Field Support Technician II will provide support to employees and customers located in various Gerdau locations, including mills, downstream, recycling, and administrative office.

 

NATURE AND SCOPE:

Ensure highest level of customer satisfaction through the receipt, research, problem solving, resolution and/or coordination of resolution for IT related issues and requests in accordance with established policies, procedures, guidelines and internal processes. 

 

This role will serve as the IT Business Analyst liaison.  Work with local management with regards to technology challenges, project implementation and innovation.  The Field Support Technician II is expected to be the local voice back to NAIT group.  This individual is also responsible to share NAIT and Global IT strategy and other critical IT related information back to local site management.

 

BASIC QUALIFICATIONS:

 

  • Associates Degree in Computer Science, Management Information Systems, Industry Recognized Certifications, or related discipline, combined with 3 to 5 years work experience in desktop support, including 2 years in a heavy, industrial environment
  • Proficient in Microsoft OS and other regular packaged software
  • Intermediate networking and server skills
  • Excellent customer service and interpersonal skills
  • Excellent organizational skills
  • Strong oral and written communication skills (technical and non-technical)
  • Ability to work in a team environment and always maintain a positive attitude
  • Ability to travel occasionally as required

 

Additional Responsibilities:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.