Customer Service Representative

Why you'll love it here

Do you love technical challenges and working with complex equipment? Are you detail-oriented, want to learn and grow with us at our downstream location?Join us on our path to cultural and digital transformation to build the future.

About Gerdau

Gerdau  is a leader in mini-mill steel production and steel recycling in North America, with an annual manufacturing capacity of approximately 10 million metric tons of mill finished steel products. Through a vertically integrated network of mini-mills, scrap recycling facilities and downstream operations, the company serves customers throughout the U.S. and Canada, offering a diverse and balanced product mix of merchant steel, rebar, structural shapes, fabricated steel, flat rolled steel and wire rod.  Gerdau is the largest recycler in the World. Each year, we transform millions of tons of scrap into steel that is used to build the future.

COME JOIN OUR TEAM...... We are currently looking for a Customer Service Representative at our Arlington, TN location.

Job summary:

Reporting to the Plant Manager, this position is primarily responsible for entering and managing orders to ensure timely and accurate orders are delivered to customers and that they are satisfied.

Your primary duties and responsibilities will include:

- Sales Order Activities:

Order creation and reconfirmation; taking customer orders (via call or email) to include the product needed, the timeframe needed and price constraints; finding the product availability and entering / confirming the order; managing any changes to the order to include timeframe, price, product quantity, etc and ensuring the customer is aware of any impact of changes; creating the shipment schedule and confirming the order

- Create account set up details to include credit

- Find availability of materials and alternatives to fulfill orders for customers

- Open and process customer compaints

Our ideal candidate will have the following education / experience:

- Diploma in Marketing or equivalent combination of education and experience

- Computer knowledge and experience, especially with MS Office suite

- Previous experience with data entry, customer service and telesales

Your benefit package will include: 

- Comprehensive Medical, Prescription, Denatal, vision Plans - Eligible upon 1st day of hire

- Health & Dependent Care (Flexible spending Account)

- Paid Parental Leave

- 100% Matching 401K up to 6%

- Life/Accidental Life Insurance

- Health Advocate Services

- Employee Assistance Program

- Tuition Reimbursement Program

- Career Path System and Training

- An empowering and open culture with the opportunity to grow and create

Gerdau believes in equal employment opportunity related to all employees and applicants for employment. It is the policy of Gerdau that there will be no discrimination against any employee or applicant for employment on the basis of race, religion, color, national origin, citizenship, marital status, sex, age, sexual orientation, genetic information, gender identity, veteran status, disability, or other legally protected status.

If you are vision-impaired or have some other disability under the Americans with Disabilities Act / Accessible Canada Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Gerdau, please contact our Talent Acquisition Team at (866)-788-2798 or recruiting@gerdau.com.